Infrastructure Discovery, Service Modelling and Asset Intelligence
TekWurx uControl integrates with BMC Discovery to provide continuous visibility into infrastructure, applications, and service dependencies across hybrid environments. Discovery automatically identifies infrastructure assets while mapping how they support business services and applications.
This integration enables organisations to combine accurate service modelling with comprehensive asset intelligence, ensuring infrastructure data supports both operational management and strategic decision-making.
Key capabilities
• Application and Service Modelling – Automatically map infrastructure dependencies that support critical services
• Blind Spot Detection – Identify undocumented infrastructure and unmanaged devices
• Data Normalisation – Align discovered infrastructure data into consistent asset records
• Advanced Reporting – Generate infrastructure and asset intelligence reports using Discovery and ReportStudio
Trusted CMDB Data, Service Modelling and Operational Reporting
TekWurx uControl integrates with ServiceNow to ensure discovery data and service models are accurately reflected within the CMDB. By aligning infrastructure assets, configuration items, and service relationships, organisations gain a trusted operational view of their IT environment.
The integration strengthens both service modelling and asset reporting, enabling organisations to manage services, infrastructure assets, and operational insights from a single platform.
Key capabilities
• Service Modelling in the CMDB – Maintain accurate service relationships and infrastructure dependencies
• CMDB Data Integrity – Ensure configuration items remain aligned with live infrastructure environments
• Asset Data Normalisation – Standardise asset attributes across discovery sources
• Operational Reporting – Deliver infrastructure and asset intelligence through ServiceNow reporting and dashboards
Extend Asset Visibility Across the Estate
uControl imports asset intelligence from Lansweeper to:
- Compare discovery coverage across systems
- Identify blind spots and data gaps
- Validate decommissioned or stale assets
- Enhance reconciliation and duplicate detection
By combining Lansweeper with other sources, uControl creates a unified asset trust layer.
Outcome: Greater confidence in infrastructure coverage and asset completeness.
Improve ITSM Alignment and Service Accuracy
Through integration with EasyVista, uControl:
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Synchronises CI and service data
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Enhances change and incident impact analysis
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Maintains accurate service-to-asset relationships
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Supports lifecycle governance
uControl ensures EasyVista reflects real-world architecture — not outdated records.
Outcome: More reliable service management and operational decision-making.
Keep Asset Records Aligned and Complete
uControl integrates with Atlassian JSM Assets to:
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Import and reconcile asset records
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Identify missing discovery evidence
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Highlight ownership or lifecycle gaps
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Synchronise validated updates
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Maintain trusted service relationships
By combining reconciliation logic, drift detection and business context, uControl ensures Assets remains aligned with your evolving estate.
Outcome: A trusted asset foundation that supports operational excellence.
Keep Helix CMDB Accurate, Enriched and Continuously Aligned
TekWurx uControl integrates with BMC Helix CMDB to create a trusted, reconciled asset foundation, enriched with application and service relationships (via uMap) and business context captured by owners.
Rather than relying on a single source, uControl consolidates and normalises data from across your estate, applies reconciliation logic to prevent drift and duplication, and synchronises validated updates back into Helix CMDB.
Outcome: A more accurate, service-aware CMDB that supports governance and operational decision-making.
Real-Time Service Model Alerts in Microsoft Teams
TekWurx uControl integrates with Microsoft Teams through uAlert to provide real-time notifications when changes occur within application and service models created in uMap.
As infrastructure evolves, application models can drift from the live environment. The integration ensures the right teams are immediately alerted when changes are detected, allowing them to quickly review, validate, and maintain the accuracy of their service models.
By delivering alerts directly into Microsoft Teams channels, operational teams gain immediate visibility of model changes without needing to constantly monitor the platform.
Key capabilities
• Missing Configuration Items – Detect when previously modelled CIs are no longer discovered within the environment
• Associated Configuration Items – Identify new communicating CIs that may now be interacting with modelled services
• Possible Additional Components – Highlight potential infrastructure components based on tagging and drift detection rules
• Real-Time Team Alerts – Notify application and service owners directly within Microsoft Teams channels via uAlert
This integration enables teams to proactively manage application model drift, ensuring service models remain aligned with the live infrastructure environment.
Automated Report Delivery and Governance Through SharePoint
TekWurx uControl integrates with Microsoft SharePoint through uReport to deliver scheduled operational and asset intelligence reports directly to the teams who rely on them.
uReport enables organisations to automatically generate reports from uControl and publish them to designated SharePoint sites and document libraries, ensuring that infrastructure insights are distributed consistently and securely. By leveraging SharePoint’s built-in version control and document management capabilities, organisations maintain a reliable history of reporting outputs while ensuring stakeholders always have access to the latest information.
This integration enables teams to consume operational reports within their existing collaboration environment without requiring direct access to uControl.
Key capabilities
• Automated Report Scheduling – Generate and distribute reports automatically using uReport scheduling
• Direct SharePoint Delivery – Publish reports directly to team SharePoint sites and document libraries
• Version-Controlled Reporting – Leverage SharePoint version history to maintain an auditable record of reporting outputs
• Targeted Report Distribution – Deliver reports directly to the teams responsible for consuming and acting on the information
This integration ensures operational intelligence generated by uControl is securely delivered, centrally managed, and easily accessible across the organisation.
TekWurx
Increase efficiency and manage risk with our solutions for discovering and managing your IT assets.
TekWurx is an IT Asset Management solutions provider that helps businesses better understand and manage their IT uncertainties. We help customers manage risks and improve visibility by providing trusted, quality data on devices, software, and their interdependencies and relationships.
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