EV Reach

More than Remote Support – The Backbone of Modern IT Service

Ideal for IT Teams across SMBs, mid-size and large organizations, EV Reach empowers support teams to operate with agility and precision. By automating tasks and addressing issues proactively, teams are able to resolve incidents before they impact productivity.
Unlike cumbersome RMM tools or basic remote solutions, EV Reach prioritizes proactive, connected support—boosting ticket resolution rates, minimizing downtime, and ensuring seamless system care that doesn’t interrupt users.

Why CIOs, CTOs, and IT Leaders Choose EasyVista Reach

Faster Issue Resolution Across Devices

Traditional remote support often requires manual connection steps, fragmented tools and siloed workflows.

EV Reach provides direct, secure access to endpoints and systems, so technicians can diagnose and resolve issues faster, with less disruption to users.

Leadership impact: Shorter resolution times and improved operational efficiency.

Operational Insight for Better Decisions

Without clear visibility into endpoint status, device health and active software, IT teams can only react to problems after they occur.

EV Reach delivers real-time endpoint intelligence, including system health, performance metrics and audit information, enabling proactive support and smarter operational planning.

Leadership impact: Better prioritisation, reduced firefighting and data-led decisions.

Elevate User Experience and Support Satisfaction

End users expect fast, frictionless support, especially in remote or hybrid work models.

With EV Reach, support teams can connect without interrupting users, quickly walk through solutions, and even automate fixes with minimal user involvement.

Leadership impact: Higher satisfaction scores and improved perception of IT value.

FEATURES OVERVIEW

Secure Remote Access

Instantly connect to devices across the organisation — including laptops, desktops, servers and remote endpoints — with robust authentication and role-based access controls.

Real-Time Endpoint Insights

View key system information such as device health, performance metrics, installed software and network status to diagnose issues early and accurately.

Integrated ITSM Workflows

EV Reach integrates seamlessly with your ITSM platform (e.g., EasyVista, ServiceNow, others), linking remote sessions to tickets, incidents and change records for full traceability.

Automated Troubleshooting & Remediation

Create reusable scripts or automated actions to resolve common issues without requiring full remote sessions — saving time and standardising fixes.

Cross-Platform Support

Support a diverse estate including Windows, macOS and remote devices — ensuring consistent experience regardless of operating system.

Session Recording & Audit Trails

Track remote sessions for compliance, training and quality assurance — ensuring accountability and governance.

Latest articles from our blog.

EV Reach

Harnessing the Power of EV Reach

Keith Pound

Harness EV Reach for remote IT support leveraging AI chatbots, real-time collaboration, screen sharing, asset automation and secure, scalable service

Keith Pound

TekWurx

Increase efficiency and manage risk with our solutions for discovering and managing your IT assets.

TekWurx is an IT Asset Management solutions provider that helps businesses better understand and manage their IT uncertainties. We help customers manage risks and improve visibility by providing trusted, quality data on devices, software, and their interdependencies and relationships.

Contact Us

Live Support

support@tekwurx.com

Customer Care

+44 (0) 203 883 4020

Cyber Essentials

By achieving this certification, TekWurx reinforces our commitment to providing secure and reliable services, giving our customers confidence in our ability to protect their data and support their business needs.