Data nobody believes
Records are stale, duplicated and inconsistent, so teams quietly keep their own spreadsheets and the CMDB becomes shelfware.
CMDB & Data Services
A CMDB your teams actually trust.
We build, cleanse and govern CMDB and asset data to a standard your ITSM and ITOM processes can genuinely rely on.
Why TekWurx
We know where CMDBs go wrong.
We have built CMDBs from scratch and rescued ones no one trusted, across finance, telecoms, the public sector and more. Our consultants combine deep discovery and modelling expertise with hard-won data discipline, so you end up with a configuration management database your teams believe in and know how to maintain.
What you achieve
Data your whole estate can trust.
A CMDB is only worth having if people believe it. Here is what we leave you with.
A single source of truth
One accurate, reconciled picture of your estate that CI owners, ITSM processes and asset tools all work from, instead of a dozen private spreadsheets.
Near-complete visibility
Discovery tuned to find what you actually own, across on-premise, cloud and the devices that normally slip through the net.
Models you can act on
Application and service models that map technology to the business, so impact, change and risk decisions are based on reality.
Audit-ready, and staying that way
Governance and automation that keep the data accurate long after we leave, so you are ready for the next audit without a scramble.
Our process
How we build trusted data.
Trusted data is built deliberately, not by accident.
01
Discover and assess
We map every source of truth and measure the real state of your data, so we know what we are working with before we change anything.
02
Design the model
We define the data model, classifications, standards and governance that fit your estate and your processes.
03
Build and reconcile
We populate, cleanse, de-duplicate and reconcile across sources into a single, accurate, trusted view.
04
Govern and maintain
We put automation and governance in place to keep the data accurate, and transfer the skills so your team can keep it that way.
What we do
Data your estate can rely on.
CMDB design and build
We design and build a configuration management database structured around your real processes and services.
Data cleansing and reconciliation
We clean, de-duplicate and reconcile data across sources into one trusted picture of your estate.
Discovery and dependency mapping
We get discovery working properly and turn it into accurate service and application dependencies.
Data governance
We put the standards, ownership and automation in place to keep your data trusted over time.
Common challenges
Where CMDBs go wrong, and how we fix them.
The data problems we are called in to solve, and how we solve them for good.
We make it trustworthy again
We cleanse, de-duplicate and reconcile every source into one accurate picture, then put the governance in place to keep it that way, so people go back to the CMDB instead of around it.
Reconciled across every source
We use BMC Helix Discovery and ServiceNow Discovery alongside uControl to reconcile discovered and non-discovered data and validate it continuously, not just at go-live.
Blind spots you can't see past
Coverage is low, cloud and OT are missing, and you can't model services on data that only tells half the story.
We get discovery working properly
We tune and extend discovery so coverage jumps from partial to near-complete, and bring cloud and hard-to-reach assets into the same trusted picture.
Across cloud and on-premise
We configure BMC and ServiceNow Discovery, integrate AWS and Azure, and use Lansweeper where it fills the gaps, so nothing important stays hidden.
Infrastructure, with no business context
You have a list of assets but no view of which applications and services depend on them, so impact and risk are guesswork.
We build the models, and keep them alive
We create accurate application and service models and maintain them as the estate changes, so the relationships stay true instead of decaying after the project ends.
Automated service modelling at scale
We use uControl to create, validate and manage service models automatically, the same approach that took one bank to full DORA compliance in a working week.
Technology and partners
The discovery and CMDB platforms we live in.
We work across the platforms that build and hold your data, including BMC Helix Discovery, ServiceNow, Lansweeper and our own uControl, and we integrate them with the cloud and the wider toolset so the picture stays complete. We choose the approach that fits your estate, never a one-size-fits-all template.
Proof
7% to 98%Discovered asset coverage on a stalled migration we rescued
100%DORA compliance delivered for an international bank, in one week
99.9%CMDB data accuracy maintained through a 40-day migration
FAQ
Frequently asked questions
Talk to a member of the TekWurx team.
Our CMDB exists but no one trusts it. Can that be fixed?
Usually, yes. We assess why it is not trusted, fix the data model, reconcile the sources feeding it and put governance in place. We measure success by whether your teams still rely on it a year later.
Do we have to replace our CMDB platform?
Rarely. Most of the value comes from better data, reconciliation and governance on the platform you already run. We assess before recommending any replacement.
Our data lives in many tools that disagree. How do you handle that?
We reconcile and de-duplicate across sources into one trusted model, resolving the conflicts rather than just stacking the data up. We have done this at scale.
How do you stop it drifting again after you leave?
We establish ownership, standards and automation so the data stays accurate, and we transfer the skills so your team can maintain it.
Ready when you are
Tell us about your estate and we'll show you what better looks like in practice.
Explore our platforms
The discovery and CMDB platforms we make deliver.