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Trusted Operational Data. Intelligent Automation. Real Business Outcomes.

Modern IT operations teams have no shortage of data. Discovery platforms identify infrastructure. CMDBs store configuration data.
Monitoring tools generate alerts. Service management platforms manage tickets and change.

Organisations still struggle with slow incident resolution, inaccurate service models, manual processes and a lack of confidence in operational data. TekWurx and Resolve solve this challenge together.

TekWurx provides trusted operational data, discovery intelligence and service context. Resolve provides intelligent automation and orchestration that turns operational insight into automated action.

Reduce manual effort, improve operational control and accelerate the journey towards autonomous IT operations.

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Why CIOs, CTOs, and IT Leaders Choose TekWurx & Resolve

Automated Ticket Creation from Discovery Failures

Discovery tools regularly identify issues such as:

  • Unreachable devices
  • Failed credentials
  • Network access problems
  • Discovery configuration issues

In many organisations these failures are reviewed manually before tickets are created, creating delays and unnecessary operational effort.

The Solution

TekWurx discovery platforms identify failures in real time.

Resolve automatically creates, enriches and routes tickets into ITSM platforms such as ServiceNow, EasyVista and BMC.

The workflow can automatically:

  • Create incidents or tasks
  • Enrich tickets with discovery information
  • Deduplicate repeat failures
  • Route tickets to the correct resolver groups
  • Trigger remediation workflows
Business Outcomes
  • Faster issue resolution
  • Reduced operational workload
  • Improved discovery coverage
  • Lower Mean Time To Resolution (MTTR)
  • Immediate operational efficiency gains

 

Automated Service Model Maintenance

Service models and CMDB relationships become inaccurate as infrastructure changes.

Servers are provisioned.
Applications are updated.
Infrastructure is retired.

Without continuous maintenance, service models quickly lose trust and business value.

The Solution

TekWurx provides trusted discovery data and service context.

Resolve monitors infrastructure change events and automatically updates service models, CMDB relationships and operational records.

When changes occur:

  • New infrastructure can be added automatically
  • Retired assets can be removed
  • Service relationships can be updated
  • CMDB records can be synchronised
  • Operational dependencies remain accurate
Business Outcomes
  • Continuously trusted service models
  • Reduced manual administration
  • Improved impact analysis
  • Better change planning
  • Increased confidence in operational data

 

Discovery-Led Change Verification

Many change records are closed based on assumption rather than evidence.

A server is marked as removed.
A virtual machine is marked as deployed.
A configuration change is recorded as complete.

But was the change actually implemented?

The Solution

TekWurx discovery platforms validate the real-world state of infrastructure.

Resolve automatically compares discovered reality against the intended change outcome.

If the change has been completed successfully:

✓ The change can be automatically verified and closed.

If the change cannot be validated:

✓ The change can be flagged for investigation.
✓ Additional workflows can be triggered.
✓ Service owners can be notified automatically.

Business Outcomes
  • Reduced change risk
  • Improved governance
  • Stronger audit readiness
  • Increased operational control
  • Better compliance outcomes

RESOLVE PLATFORM FEATURES

Intelligent Workflow Automation

Automate repetitive operational tasks, incident response processes and service requests through configurable workflows. Resolve reduces manual effort, accelerates execution and ensures operational consistency across the IT estate.

IT Process Orchestration

Coordinate activities across discovery platforms, CMDBs, monitoring tools, cloud services and ITSM platforms from a single automation layer. Resolve enables end-to-end workflows that eliminate manual handoffs and operational silos.

Pre-Built Integrations

Connect quickly to existing technology investments through a large library of integrations and APIs. Resolve integrates with ITSM, monitoring, cloud and infrastructure platforms to accelerate automation adoption and time to value

Automated Incident Response

Detect, diagnose and remediate operational issues automatically. Resolve helps reduce incident resolution times by triggering predefined actions and remediation workflows the moment issues are identified.

AI-Powered Operations

Leverage intelligent automation and AI-driven workflows to reduce ticket volumes, accelerate service delivery and improve operational efficiency. Resolve helps organisations move towards autonomous IT operations.

No-Code & Low-Code Automation

Build and manage automations without extensive development effort. Resolve enables operational teams to create, modify and deploy workflows quickly while maintaining governance and control.

From Visibility to Automation

Most organisations already have discovery tools. Many already have a CMDB. Some have invested heavily in observability and service management platforms. The challenge is not collecting more data. The challenge is turning operational data into trusted, automated outcomes. TekWurx ensures operational data is accurate, contextual and continuously trusted. Resolve ensures that trusted data drives intelligent automation across the IT estate.

Together, we help organisations move beyond visibility and towards truly autonomous operations.
Explore: TekWurx & Resolve Benefits

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TekWurx

Increase efficiency and manage risk with our solutions for discovering and managing your IT assets.

TekWurx is an IT Asset Management solutions provider that helps businesses better understand and manage their IT uncertainties. We help customers manage risks and improve visibility by providing trusted, quality data on devices, software, and their interdependencies and relationships.

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support@tekwurx.com

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+44 (0) 203 883 4020

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By achieving this certification, TekWurx reinforces our commitment to providing secure and reliable services, giving our customers confidence in our ability to protect their data and support their business needs.

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