Below is an example of how TekWurx configures automated workflows to manage service requests from submission through to approval, fulfilment, and user validation.
The example shows a configured service request workflow used to manage a standard service approval process. When a user submits a request through the service portal, the workflow automatically orchestrates the steps required to review, approve, fulfil, and close the request.
Rather than relying on manual coordination between teams, the workflow ensures each stage is executed in the correct order, notifications are sent automatically, and the request progresses efficiently from submission to completion.
A user submits a service request through the portal, automatically triggering the workflow.
The request is routed to the appropriate manager for approval before fulfilment begins.
Once approved, the request is assigned to the relevant support team or service catalogue group for fulfilment.
After the task is completed, the user confirms that the request has been resolved successfully.
A satisfaction survey is sent to the user and the request is formally closed.
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