EV Service Manager

AI-ENHANCED ITSM THAT UNIFIES SUPPORT AND OPS TEAMS

EV Service Manager is a feature-rich, cost-effective AI-enhanced ITSM platform that serves as the operational system of record for AI in IT service operations, connecting service desk and operations to enable faster resolution, automation at scale, and proactive service delivery.

Why CIOs, CTOs, and IT Leaders Choose EasyVista IT Service Manager

Lower Total Cost of ITSM Ownership

Complex, over-licensed platforms drain budgets and burden teams. EasyVista simplifies service management with a lean, efficient architecture that eliminates unnecessary functionality and reduces licensing, implementation and support costs — without compromising capability.

Leadership impact: Lower total cost of ownership and improved financial predictability of ITSM spending.

Faster Time to Value and Deployment

Lengthy implementations delay value realisation and sap momentum. EasyVista’s intuitive configuration and streamlined deployment reduce time to value, enabling organisations to modernise service delivery quickly and with confidence.

Leadership impact: Quicker adoption, faster outcomes and accelerated service improvement.

Improved Service Experience and Operational Efficiency

Great ITSM improves both internal operations and user satisfaction. With user-centric design, automation and streamlined workflows, EasyVista enhances service responsiveness while reducing manual effort and silos across support teams.

Leadership impact: Higher service satisfaction, greater productivity and stronger operational performance.

Features overview

Centralised Service Catalogue

Deliver consistent service experiences.

Build and manage a unified catalogue of IT services that users can easily explore and request — improving clarity, self-service adoption and operational efficiency.

Intelligent Case & Incident Management

Resolve issues faster with automation.

Automate ticket routing, prioritisation and escalation to reduce manual work and improve response times for incidents, requests and problems.

Self-Help and Knowledge Base

Empower end users to find answers.

Provide a modern self-help portal with searchable knowledge, guides and FAQs that reduce support pressure and improve satisfaction.

Built-In Reporting and Dashboards

Measure what matters.

Track service performance, user satisfaction and SLA compliance with visual dashboards and pre-built reports — helping leaders make data-driven decisions.

Change & Release Management

Control changes with confidence.

Coordinate planned changes, assess risk, schedule deployments and reduce unplanned outages with structured change and release workflows.

Mobile-Ready, User-Centric Experience

Work anywhere, anytime.

Enable users and IT teams to interact with services, submit requests and manage tickets from any device with an intuitive, consistent experience.

TekWurx

Increase efficiency and manage risk with our solutions for discovering and managing your IT assets.

TekWurx is an IT Asset Management solutions provider that helps businesses better understand and manage their IT uncertainties. We help customers manage risks and improve visibility by providing trusted, quality data on devices, software, and their interdependencies and relationships.

Contact Us

Live Support

support@tekwurx.com

Customer Care

+44 (0) 203 883 4020

Cyber Essentials

By achieving this certification, TekWurx reinforces our commitment to providing secure and reliable services, giving our customers confidence in our ability to protect their data and support their business needs.