Stop managing IT tools and start managing value.
Keith Pound
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If you’re telling your IT team, “We can’t buy another tool,” you’re right.
You don’t need another one, yet.
What you most likely need is better alignment, more accurate data, and deeper insight. You need to consolidate your IT landscape, fix your CMDB, and ensure every license earns its keep.
Stop managing IT tools, start managing value.
Many IT teams already have too many tools. The reasons for this vary, ranging from siloed IT environments to the legacy technology left by the tenures of three different IT leaders over the last five years, each with a distinct strategy and set of preferences.
Across enterprise IT, teams are overwhelmed by the number of tools.
The average enterprise uses more than 90 different IT and security tools. (Gartner)
38% of all software licences go unused. (Flexera).
In the post-digital transformation era, one of the most significant sources of wasted budget and operational inefficiency in an enterprise is its IT department.
From Digital Transformation to AI Strategy
In an effort to keep pace with the new global narrative surrounding AI, enterprises are planning their AI strategies with visions of greater efficiency and previously unseen levels of productivity. However, this is a risk if that business doesn’t have complete control of its IT environment first.
The greater requirement, especially if a business plans to utilise AI, is the need for current tools to work together efficiently, securely, and intelligently.
We often meet enterprise IT teams that have adopted tools faster than they can integrate them. In many cases, we see:
- Multiple discovery and monitoring platforms running in silos.
- Overlapping automation suites performing similar jobs.
- Duplicated CMDBs with conflicting data.
- Security and network teams are using different systems of record.
The result is a complex ecosystem that drains budgets, obscures risk, and erodes trust in data.
In this environment, adding another platform doesn’t fix the problem; it multiplies it.
Bringing AI into this environment is a risk because it exacerbates all of those problems at a faster pace.
AI will only perform effectively when it can trust your data.
If a CMDB is not up to scratch, it not only limits automation but also introduces risk, potentially hindering any positive outcomes that AI might create.
AI built on bad data doesn’t make you smarter; it makes you faster at being wrong.
The answer to inefficiency isn’t another licence, it’s better use of the ones you already have.
The actual cost of an inaccurate CMDB
Enterprises waste an estimated 30% of their annual software expenditure on unused or redundant tools. For a mid-sized organisation, that’s often hundreds of thousands of pounds a year in lost value.
But cost is only part of the problem.
- Inaccurate CMDBs make automation unreliable
- Siloed data blinds security and audit functions.
- Duplicate effort slows down incident response and change management.
Case Study: Integrating BMC Discovery & ServiceNow
A global enterprise was using BMC Discovery and ServiceNow Discovery. Each tool was valuable, but together, they created duplication, conflicting records, and endless reconciliation challenges.
Our team built a custom integration that synchronised data between both platforms. By connecting rather than replacing, we helped the client:
- Eliminate duplicate CIs.
- Improve CMDB completeness and trust.
- Enhance visibility across their hybrid infrastructure.
No new tool. No new licence. Just a better use of what they already owned.
Case Study: A Complex ServiceNow Migration
An international financial institution was struggling through a ServiceNow migration after years of uncontrolled tool adoption. Each department had implemented its own discovery and monitoring solutions, leaving IT leadership without a single, accurate source of truth.
TekWurx was brought in to restore order to the chaos. For this customer, we:
- Conducted a tool rationalisation assessment across departments.
- Cleansed and reconciled data in preparation for migration.
- Created a unified discovery and service mapping strategy.
- Delivered a complete and accurate CMDB ready for automation.
This wasn’t about selling another product; it was about giving IT teams confidence in their data and clarity in their operations.
CMDB accuracy is the foundation of value
Even as AI and automation reshape ITSM, the fundamentals remain unchanged: you can’t automate what you can’t trust.
A healthy CMDB is the backbone of every efficient IT operation. It provides visibility, enables automation, and drives compliance.
When tool sprawl corrupts that foundation, everything downstream suffers, from incident management and change control to risk response and audit readiness.
TekWurx restores that foundation by ensuring your data meets the Four Cs of quality:
✅ Complete – all assets and dependencies captured
✅ Correct – reconciled and validated against reality
✅ Current – continuously updated to reflect live change
✅ Consistent – standardised across discovery sources
That’s what makes IT efficient, secure, and ready for whatever comes next.
The TekWurx Difference
TekWurx is a consultancy built to simplify, not purely to sell.
Our team boasts a wealth of experience in ITSM, discovery, and data integration at an enterprise scale, with a pragmatic approach that focuses on achieving business outcomes.
We'll help you make sense of what you already have and make it work harder for you.
By partnering with TekWurx, our customers have been able to:
- Reduce tool count and licensing costs
- Increase cross-team collaboration
- Improve service visibility and reliability
- Strengthen compliance and security
- Build confidence in IT data across the business
Because efficiency isn’t about buying more technology, it’s about using technology better.
