The industry has never been more competitive, or more regulated.
ITSM for Banking and Financial Services in 2025: AI, Discovery & Right-Sized Platforms with TekWurx.
TekWurx helps banks, fintechs, and financial institutions transform ITSM with AI-driven solutions, discovery, application modelling, and right-sized IT platforms. Learn how to optimise IT operations and unlock agility in 2025.
DOWNLOAD: Our free guide to right -sizing your ITSM platform in 2025
TekWurx is a licensed partner of leading IT providers
Powering the Future of Banking with Smarter ITSM
Transforming ITSM in Banking & Financial Services: AI, ITAM and Discovery with TekWurx.
Why Right-Sizing ITSM Matters:
The Banking and Financial Services industry has never been more competitive, or more regulated. Challenger banks, fintech disruptors, and global financial institutions are under pressure to deliver seamless digital experiences while ensuring compliance and reducing costs. At the heart of this transformation is IT Service Management (ITSM).
At TekWurx, we specialise in helping financial institutions modernise ITSM platforms, harness the power of AI, and right-size IT operations for efficiency, agility, and innovation.
📘 Download the free guide today: Too Big to Work? Right-Sizing Your ITSM Platform
Why Leading Banks Trust TekWurx
TekWurx brings deep expertise in ITSM, discovery, and application modelling for the financial services industry. Our approach is built on:
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Proven delivery with ServiceNow, BMC, and other ITSM leaders.
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Customised integrations that ensure accurate, trusted data.
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Transformation experience from challenger banks to global institutions.
When IT works, banking works. TekWurx ensures your ITSM platform isn’t just a system it’s a strategic enabler for growth and resilience.
Why ITSM Matters to Banking in 2025
TekWurx delivers smarter ITSM for Banks and Fintechs with AI-powered service management in 2025
Banks and financial services firms depend on complex IT environments that must be always-on, secure, and scalable. In 2025, AI-driven ITSM is not just an advantage, it’s a necessity.
Improved service delivery
faster incident resolution and proactive problem management.
Operational resilience
robust ITSM platforms reduce downtime and mitigate risks.
Compliance and audit readiness
automated workflows ensure regulatory adherence.
Customer trust
smooth, reliable digital services build loyalty in an era of instant banking.
With AI embedded in ITSM platforms, financial institutions can predict issues before they impact services, automate resolutions, and free IT teams to focus on innovation.
Application Modelling: Simplifying Complex IT for Financial Services
For banks, IT isn’t just infrastructure—it’s the foundation of customer experience. Application modelling provides financial organisations with a clear, visual understanding of how systems, applications, and services interconnect. This enables IT leaders to:
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Map critical dependencies across core banking systems.
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Identify risks before major transformations.
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Accelerate digital banking and mobile-first strategies.
Case Study: Read how TekWurx delivered a complex ServiceNow migration, ensuring data accuracy, service continuity, and business confidence.
The Importance of Discovery & ITAM in Banking
Financial institutions manage sprawling IT estates—from data centres and cloud workloads to customer-facing applications. Without Discovery and IT Asset Management (ITAM), blind spots quickly emerge, leading to compliance risks, inefficiencies, and costly service failures.
TekWurx helps banks achieve:
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Comprehensive visibility of IT assets and configurations.
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Smarter asset lifecycle management to reduce spend.
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Stronger governance with data-driven insights for audits.
👉 Case Study: Discover how TekWurx created a customised integration between BMC Discovery and ServiceNow Discovery, enabling a major bank to unify and trust its IT estate data.
ITSM for Banking and Financial Services in 2025: AI, Discovery & Right-Sized Platforms with TekWurx
Ready to Right-Size Your ITSM?
If your current ITSM platform feels too complex, too costly, or simply not delivering value, it may be time to rethink your approach.
At TekWurx, we help you cut through the noise and find the ITSM solution that truly fits your business powered by EasyVista’s flexible, intelligent platform.
📘 Download the free guide today: Too Big to Work? Right-Sizing Your ITSM Platform
Then, let’s start a conversation about how we can help you design an ITSM strategy that drives efficiency, agility, and measurable business value.
Transforming ITSM in Banking & Financial Services: AI, ITAM and Discovery with TekWurx
AI in ITSM: The Banking Imperative for 2025
From fraud detection to personalised banking, AI is reshaping financial services. AI-powered platforms can now:
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Automate routine requests, improving service desk efficiency.
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Analyse patterns to prevent outages before they happen.
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Provide predictive insights that help CIOs align IT with business growth.
With TekWurx, banks can confidently integrate AI into ITSM, ensuring smarter, faster, and more secure IT operations.
Right-Sizing ITSM for Challenger Banks in 2025
“Too big” an ITSM platform is costly and complex. Conversley “too small” a platform won’t scale with growth.
TekWurx helps these businesses right-size ITSM platforms to match their operational maturity—delivering agility without unnecessary overhead.
👉 Case Study: See how TekWurx helped a fintech right-size its ITSM platform, unlocking scalability without overinvestment.
📥 Download Guide: Too Big to Work: Right-Sizing Your ITSM Platform