Streamline Operations, Enhance Service Delivery & Drive IT Efficiency
TekWurx helps IT leaders to manage and optimise the delivery of IT services with a focus on aligning technology with business objectives.
By designing, delivering, and improving the way IT services are used within an organisation, TekWurx helps IT leaders to improve service delivery, increase operational efficiency, reduce costs, and ensure IT supports the overall business strategy.
Whether you’re looking to implement new processes or improve existing workflows, TekWurx ensures your IT team delivers the highest quality service to internal and external customers.
TekWurx is a licensed partner of leading IT providers
HOW IT WORKS
1. TekWurx ITSM Service: Key Features
ITSM Strategy & Consulting
Develop a tailored ITSM strategy based on your organisation’s needs, business goals, and IT environment.
Transform your IT operations with TekWurx IT Service Management services. Whether you’re implementing ITSM for the first time or optimising your existing processes, we provide the tools, expertise, and support to enhance service delivery and drive efficiency across your IT organisation.
Learn more about how we can help you optimise IT service delivery and improve customer satisfaction.
Service Desk & Incident Management:
Ensure faster resolution of IT issues with efficient service desk operations. Our incident management solutions streamline issue reporting, tracking, and resolution, minimising service disruptions and improving response times.
Change & Release Management:
Manage and control changes to your IT infrastructure with our structured change management process. Reduce the risk of downtime, ensure smooth transitions, and coordinate successful software and hardware releases.
Problem Management:
Prevent recurring incidents by identifying the root causes of IT issues. Our problem management services help you implement long-term solutions, improving system stability and reducing future disruptions.
Choosing an ITSM platform isn’t about having more features, it’s about having the right features. How to Right-Size Your ITSM Platform
2. TekWurx ITSM Service: Implementation & Management
Configuration Management & CMDB
Gain complete visibility into your IT environment with our configuration management services. We help you build and maintain a Configuration Management Database (CMDB) that provides a centralized repository of IT assets and their relationships, supporting better decision-making and change management.
Service Catalogue Management:
Simplify service requests and improve communication between IT and the business with a comprehensive service catalog. Our service catalog management ensures that users can easily access and request services, while IT can efficiently manage and fulfil requests.
Knowledge Management:
Empower your IT staff and users with a robust knowledge management system. We help you capture, organise, and share valuable information, reducing resolution times and improving service quality by making knowledge easily accessible.
ITSM Tool Implementation:
We assist with the selection, implementation, and configuration of leading ITSM platforms, including EasyVista, ServiceNow, JIRA Service Management, BMC Helix, and more. Our experts ensure that your ITSM tools are optimised for your business processes and deliver maximum value.
Our IT Service Management services cover a wide range of popular IT management. Easy Vista - Service Now - BMC Helix
3. TekWurx ITSM As A Managed Service:
ITSM without having to run or maintain a service desk.
Businesses rely on their service desk to provide essential support and assistance, ensuring smooth operations and customer satisfaction.
However, many organisations want to refrain from investing in running a service desk or lack the resources or experience to develop an in-house solution. Also, we find that some service management vendors shun smaller organisations.
Recognising that these factors inhibit some businesses, Tekwurx developed an ITSM Managed Service hosted by EasyVista and managed by Tekwurx.
The service enables organisations to benefit from EasyVista’s IT Service Management platform and our experience implementing and managing service desks.
Key Features of Our ITSM Managed Service
The Tekwurx Managed Service runs on EasyVista Service Manager, hosted by EasyVista, and managed by Tekwurx.
Our Managed Service includes:
- A customised self-service portal for end users to request services and report incidents
- Core ITIL processes: Incident, Request, Problem, Change, Asset, and Knowledge Management
- Customised workflows
- Education
- Ongoing maintenance and updates
- Support
Why Choose TekWurx ITSM Managed Service:
Faster time to go live:
Our managed services team can provide your system in days rather than weeks or months.
Access to experience and expertise:
We offer our customers over thirty years of ITSM implementation and service desk management experience.
Flexibility:
The service grows with you. Start with what you need to get going and add more processes and workflows to meet your business needs.
Reduced resource costs:
Let your service desk agents and support teams concentrate on delivering value-added work while we manage and administer the system.
Quicker time to value:
Our out-of-the-box ITIL workflows will mean you’re delivering end-user services and getting value from your investment in days.
Invest in what you need today:
Implement what you need to meet today’s business objectives and add more functionality as required.
Simple licensing:
The service is charged per service desk user per month, but there is no charge for portal/end-users.