Discover, Map & Optimise, Your IT Environment With Ease.
TekWurx uControl delivers a smarter way forward. uControl provides IT leaders with visibility, accuracy, and control across complex, hybrid, and cloud environments by combining automated service mapping and automated data reconciliation.
Tekwurx uControl builds confidence in the completeness and correctness of your CMDB, enabling you to reduce the time and complexity of working with your data, data sources and automated discovery tools to create a complete and correct service-based view of your IT landscape. Book a Demo today.
Why CIOs, CTOs, and IT Leaders Choose uControl
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Optimise costs Verify expenses and find potential cost savings with a real-time asset inventory dashboard.
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Improve security and compliance Extensive visibility into complex environments helps teams identify vulnerabilities, resulting in quicker remediation, reduced downtime, and improved security and compliance.
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Fully realise their AIOps Strategy Asset discovery and service mapping create the foundation for observability and generative AI capabilities, elevating service and operations management.
TekWurx is a licensed partner of leading IT providers
HOW IT WORKS
Platform Components
Tekwurx uControl has seven core products that are integrated into a single platform. Everything you need to manage and maintain quality of dat supporting the service-based view of your IT landscape.
1. TekWurx uControl: Asset Import
Asset Import: Import & Visualise Your Data
- Continuous Import: Automatically import your assets and map relationships across cloud and on-premises environments, keeping data current without manual updates.
- uMap Automated Modelling: Rapidly visualise and control infrastructure that supports specific business needs with automated tag and drift capabilities.
- Data reconciliation: Unify data from diverse topology sources, ensuring a comprehensive and accurate up to date view.
Asset Import: Consolidate, Map & Analyse Your Data
- Data Collection: Ensure comprehensive data collection from various IT systems, including performance metrics, Hardware reference data, Business Contextual data, Asset CI’s and attributes.
- Data Integration: Consolidate data from different sources into a centralised repository.
- Data Analytics: Utilise the ReportStudio analytics platforms to analyse and visualise data, uncovering insights and trends.
- Data Mapping: Define data mappings and transformations to ensure data from different sources aligns correctly.
The benefits of a single source of truth for your assets and data:
Integrated IT Service Management:
- Service Desk Integration: Streamline incident management and resolution.
- CMDB (Configuration Management Database): Populate and Maintaining a CMDB to assist in understanding the relationships and dependencies between different IT components.
Enhance Security and Compliance:
- Regulatory compliance: Streamline audits with automated, detailed asset inventories that stay up to date in your baseline dashboard.
- Blind spot detection: Expose hidden or undocumented assets, dependencies, and relationships.
Real-Time Monitoring and Reporting:
- Dashboards: Create real-time dashboards that provide up-to-date information on key IT metrics.
- Alerts and Notifications: Set up alerts and notifications for critical metrics to ensure immediate action can be taken when needed.
TekWurx uControl Scales with you: Designed for SMEs through to mid-sized enterprises. Book a Demo today.
2. TekWurx uControl: Application & Service Mapping
Application & Service Mapping: How It Works
Service mapping is a process that identifies and maps the relationships between IT infrastructure components and the business services they support. This is crucial for organisations to understand their IT environment and improve user experiences.
Visualise complex infrastructure
A clear view of your entire IT ecosystem. Spanning multi-cloud, hybrid, and on-premises, helps you understand the intricate connections between your hardware, software, and services.
Step 1 – Automated Inventory:
Tekwurx uControl begins its service mapping process with an automated data reconciliation phase, meticulously ingesting data sources of the IT environment to identify all physical and virtual assets, including servers, network devices, storage systems, and applications.
Utilising advanced analytics, reconciliation engines and automated import configurations, it gathers detailed data about each asset, such as configuration, installed software, and services running. This phase lays the foundation for service mapping by creating a complete and up-to-date inventory of the IT infrastructure including discovered and non-discovered data, essential for understanding the scope and scale of the services being mapped.
Step 2 – Dependency mapping and modelling:
Following inventory compilation, uControl shifts focus to identifying and mapping the dependencies between discovered assets. By analyzing communication patterns and configuration data, it automatically detects relationships and interdependencies among hardware, software, and network components.
This phase constructs a dynamic, graphical representation of service architectures, highlighting how individual components interact to support business services. Dependency mapping is crucial for accurately modeling services, providing the insights necessary to understand service behavior, performance, and potential vulnerabilities.
Step 3 – Service context and visualisation:
Service mapping with uControl is contextualizing and visualizing the mapped services. It translates the complex web of dependencies into intuitive, easily understood service maps, showcasing the hierarchy and interplay of components supporting each business service. These visualizations enable IT teams to quickly grasp the structure and critical paths of services, facilitating effective monitoring, incident response, and change management.
By providing a clear view of how changes or incidents may impact services, BMC Helix Discovery empowers organisations to make informed decisions, minimise risks, and ensure the resilience and continuity of business operations.
Step 4 – Maintain and monitor:
Service application modeling lifecycle monitoring involves tracking and managing the performance and effectiveness of a service application throughout its lifecycle.
The Tekwurx uControl application lifecycle monitor is intelligently tracking all new or removed relationships and configuration items and presenting these to the application SME’s to make informed decisions. Ensuring changes in the IT infrastructure are replicated to the service and application models. This process ensures that the application meets business goals, remains reliable, remains effective, efficient, relevant over time and continues to satisfy user needs.
Step 5 – Application Review:
Establishing a service and application review period is essential to ensure the ongoing accuracy, relevance, and performance of both services and applications
Determining the review based on the criticality, High-Criticality Services/Applications: Monthly or quarterly reviews, Moderate-Criticality Services/Applications: Quarterly or bi-annual reviews and Low-Criticality Services/Applications: Annual reviews.
Designate review team members and define their responsibilities, action any updates and “Sign Off” the application or service model accuracy.
See TekWurx uControl in Action - Ready to gain full control of your IT environment? Book a Demo today. Book a Demo today.
3. TekWurx uControl: Automated Data Reconciliation
How it Works: Reconcile for accuracy, automatically.
As organisations strive for observability, automated data reconciliation helps to ensure accuracy and consistency across an organisation’s data landscape. By automatically comparing, validating, and correcting data from various IT assets and topology sources, the processes ensure that businesses can rely on real-time, synchronized data to support decision-making, compliance, and operational effectiveness.
- Efficiency Significantly reduce manual effort, freeing up valuable IT resources for more strategic tasks.
- Improved decision making Make more informed, accurate, and timely decisions.
- Risk Mitigation Reduce the risks associated with inaccurate data, including compliance risks and the risk of making poor business decisions based on faulty information.
- Enhanced operational visibility Achieve a higher level of operational visibility, leading to more efficient, secure, and reliable IT operations.
How automated data reconciliation works:
Step 1 – Multi-source data ingestion:
Automated data reconciliation begins with multi-source data ingestion, in which the system connects with and imports all IT assets and ingests metrics, events, logs, alerts, and topologies.
This is achieved via a click-and-connect capability that leverages pre-built connectors that enables integration of data from endless third-party products.
Step 2 – Intelligent reconciliation:
Next, discrepancies are automatically identified between the newly imported data and existing records, aligning standards around how elements are named and how relationships are represented, and resolving issues such as duplication, mismatches in asset attributes, or discrepancies in configuration data.
The system automatically updates discrepancies to reflect the most current and accurate information, ensuring that the IT asset database remains consistent and reliable.
Future-ready: TekWurx uControl is built to integrate seamlessly into hybrid and cloud-first strategies. Book a Demo today.
Financial Benefits of TekWurx uControl
Adopting uControl isn’t just a technology upgrade, it’s a financial strategy.
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Reduced downtime costs: Faster root cause analysis minimises business disruption.
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Optimised licensing and infrastructure: Visibility helps eliminate unused assets.
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Lower audit costs: Automated reconciliation reduces manual compliance work.
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Increased productivity: Teams spend less time fixing data and more time delivering value.
For SMEs and mid-market enterprises, these savings add up quickly, often delivering ROI within the first 12 months. Book a Demo today.