EasyVista

Work with an expert in EasyVista.

EasyVista is a complete service management platform, and we deliver all of it: Service Manager for ITSM and enterprise service management, EV Reach for remote support and endpoint automation, and EV Observe for monitoring. Most of our work is Service Manager, where we take clients the whole way, from first purchase through hands-on configuration workshops to a service desk your teams actually want to use.

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Delivered by TekWurx

What we do

The whole EasyVista platform, delivered.

Service Manager (ITSM & ESM)

We shape EV Service Manager around your processes in hands-on workshops: self-service, incident, change, problem, CMDB and automation, configured to fit how your teams really work.

EV Reach

We set up EV Reach for secure remote support and endpoint automation, so routine fixes like password resets and software installs happen fast, and tougher issues are resolved remotely.

EV Observe

We implement EV Observe to monitor your infrastructure and applications, and wire it into Service Manager so problems raise tickets automatically, before your users feel them.

Workshops, go-live and managed services

We run the configuration workshops, take you live to a high standard, and support the platform with managed services as and when you need them.

Our approach

Structured delivery, centred on your outcomes.

We deliver EasyVista through the same proven eight-stage method we bring to every service management engagement. Hover a stage to see what it involves.

Our approach

Why TekWurx

ITSM experience, plus the product knowledge to deliver.

Our senior consultants pair deep, hands-on ITSM backgrounds with years of EasyVista product knowledge. That combination, people who have run service desks and who also know the platform inside out, is what turns an EasyVista deployment from software that is switched on into a service desk your organisation genuinely relies on. We know where implementations go wrong across Service Manager, Reach and Observe, and how to get them working as one platform.

Meet the team →