Visibility
Visibility is the foundation of a trusted estate. We help you build a complete, accurate and continuously maintained view of what you own, where it is and how it all connects.
What it is
Visibility means a complete, accurate and current picture of your assets, applications and infrastructure, across on-premise, cloud and OT. It is where almost every engagement begins, because consultancy, a trusted CMDB, platform implementation and automation all depend on knowing what is really there. We build that picture and, just as importantly, keep it trustworthy.
Effective IT operations start with a reliable understanding of the technology estate. We help you establish that foundation, and keep improving it over time.
How we deliver
The tools can see a great deal. Turning that into a view you can trust and act on takes people who have done it before.
Our consultants have operated these platforms in anger, not just installed them, so we know where visibility breaks down in the real world.
We assess, improve and validate against the estate we expect to see, rather than trusting a successful scan.
We make the tools you already own deliver, and recommend change only where it genuinely helps.
We establish ownership and maintenance so the view stays accurate long after we have gone.
Visibility
From discovery that is not working to incomplete inventories. Here is how we help teams see their estate clearly, and how we use the tools to do it.
A discovery platform can be installed and running yet still give an inaccurate view of the estate. Credentials fail, cloud and network segments sit outside scope, patterns miss important technology, and no one clearly owns the platform.
Teams keep investigating manually while the CMDB and asset repositories fill with incomplete, unreliable data.
We assess the current configuration, coverage, access, patterns, integrations and operating model, identify why discovery is falling short, and put a prioritised improvement plan in place.
We test the results against the estate we expect to see, rather than assuming a successful scan means discovery is complete.
We have fixed and run discovery across BMC Helix Discovery, ServiceNow Discovery and Lansweeper. We know how to get credentials, scanning and patterns right in each, and how to extend coverage into cloud and network, so the tool you already own finally earns its keep.
Important operational activities are still run through spreadsheets, email, individual knowledge and repeated manual intervention. Information is copied between systems and routine actions depend on people remembering the next step.
Work takes longer, results vary between teams, and mistakes creep in.
We look at the whole process before we automate anything. We remove unnecessary steps, clarify the decisions, and find where technology can safely reduce effort, so automation makes things more reliable rather than simply faster.
Depending on the need, we use Resolve for cross-platform orchestration, the workflow capabilities within ServiceNow, and automation in the other platforms you run. We have built these flows in live environments, so we know where automation helps and where a person still needs to decide.
Different tools and teams each hold part of the picture, so no single inventory can be trusted. Cloud, OT and remote devices fall outside scope, records age quickly and shadow IT goes unrecorded.
Incomplete inventories weaken the CMDB, asset management, security and change.
We bring the sources together into one accurate, current inventory. We extend coverage across cloud, OT and endpoints, reconcile and de-duplicate records, and set clear ownership so the inventory stays trustworthy.
The aim is not to record more devices, but to give you a picture you can act on.
We combine data from discovery and asset tools such as BMC Helix Discovery, ServiceNow Discovery and Lansweeper, and reconcile them into one view. We have done this reconciliation at scale, so we know how to resolve the conflicts that always appear between sources.
Works across your stack
We work across the discovery and asset platforms you already run, and bring the experience to make them deliver. Select a technology to see how we use it.
Deep, agentless discovery of infrastructure and application dependencies is powerful, but only when it is architected, credentialed and maintained properly. Left alone, coverage drifts and the data loses trust.
Our consultants have architected and run BMC Helix Discovery across large, complex estates. We get scanning, credentials and pattern coverage right, model the applications that matter, and keep the data current as the estate changes.
We use it to build an accurate map of what you own and how it connects, feeding a CMDB your change and incident teams can rely on.
ServiceNow Discovery can populate the CMDB directly, but relationships and classifications are only as good as the MID servers, patterns and probes behind them.
We deploy and tune ServiceNow Discovery so the right configuration items are found, classified and reconciled. We have cleaned up CMDBs that drifted, and know how to keep discovery and the CMDB in step.
We use it to keep the CMDB accurate and current, reconciled against the other sources in your estate.
Asset inventory tools scan widely, but the records still need validating and connecting to the wider service picture, or they simply add more unmanaged data.
We use Lansweeper to extend and validate asset coverage, then reconcile it against discovery and the CMDB, surfacing the gaps and unmanaged devices that matter.
We use it to add asset-level detail and coverage across IT, OT and cloud, validated against the rest of your estate.
Even with discovery tools in place, coverage gaps, shadow IT and cloud and OT blind spots leave the picture incomplete, and keeping it current is a constant battle.
Where it adds value, we bring our own accelerator to extend and continuously maintain coverage, so the estate stays visible without endless manual effort.
We use uControl Insight Discovery, our own platform, to continuously find assets across IT, OT and cloud, surface shadow IT and map dependencies, complementing the discovery tools you already run.
Knowing what you own is one thing. Managing it from purchase to licence to retirement is another, and asset data ages fast when it is not maintained.
We turn discovery into asset control, bringing hardware, software and licence data into one live inventory your teams can act on.
We use uControl Insight ITAM, our own accelerator, to manage hardware and software assets, licence positions and lifecycle from a single live inventory.
FAQ
Talk to a member of the TekWurx team.
Tell us about your estate and we'll show you what better looks like in practice.
Our approach, our frameworks and the people who deliver.
