The CMDB exists, but no one relies on it. Records are stale, relationships are wrong or missing, and teams keep their own spreadsheets instead. Change and incident decisions are made around the CMDB, not with it.
Trust
Data and a CMDB your teams rely on.
Trust is what turns data into decisions. We build, reconcile and govern your configuration and asset data so your ITSM and ITOM processes, and the people who run them, can genuinely depend on it.
What it is
A CMDB is only worth having if people trust it.
Trust means configuration and asset data that is accurate, current and owned, reconciled from the many sources that hold a piece of the truth. It is where visibility becomes useful: change, incident, security and compliance all rest on it. We make the data trustworthy, and put the governance in place to keep it that way.
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Trust cannot be declared by naming one system the source of truth. It has to be earned, and then maintained.
How we deliver
Clean data is a project. Trusted data is a discipline.
Anyone can load a CMDB once. Keeping it trusted takes people who have done it and the discipline to maintain it.
People who have run the CMDB
Our consultants have built and rescued CMDBs in real operations, so we know why they lose trust and how to win it back.
Reconciliation, not just loading
We resolve the conflicts between sources rather than stacking data up, so there is one version of the truth.
Ownership and governance
We set clear ownership and the processes that keep data accurate after go-live.
Built for audit
We maintain the history and accountability that compliance and audit depend on, as a by-product of good practice.
Trust
Trust: Common Challenges
From a CMDB no one relies on to fragmented data and looming audits. Here is how we make your configuration data trusted, and how we use the tools to do it.
We assess why the CMDB is not trusted, fix the data model, reconcile the sources that feed it, and put governance in place to keep it accurate. We measure success by whether your teams still rely on it a year later.
We get discovery and reconciliation working across BMC Helix Discovery and ServiceNow Discovery, and feed a CMDB your processes can rely on, using the platform you already run, configured properly.
Asset and configuration data lives in many tools that disagree with each other. Each team trusts its own source, there is no single version of the truth, and reconciling it by hand never finishes.
We bring the sources together, reconcile and de-duplicate them, and establish one trusted model with clear ownership. We resolve the conflicts between sources rather than simply stacking the data up.
We reconcile data from discovery, asset and ITSM tools such as BMC Helix Discovery, ServiceNow Discovery and Lansweeper into one model. We have done this at scale and know where the conflicts hide.
When an audit or a regulation lands, the evidence is scattered and manual. Proving what you own, who owns it and how it has changed takes weeks, and still leaves gaps.
We put the data, ownership and change history in place so compliance becomes a by-product of good configuration management, not a fire drill. We have helped teams meet regulatory deadlines at short notice.
We use your CMDB and discovery platforms to maintain an accurate, current and auditable record, with the history and ownership auditors ask for.
Works across your stack
The platforms we make deliver.
We reconcile the discovery, asset and ITSM platforms you run into data you can trust. Select a technology to see how we use it.
BMC Helix Discovery
Story
Deep discovery data is a strong foundation for a trusted CMDB, but only when coverage and modelling are right and kept current.
Ability to deliver
We architect and run BMC Helix Discovery so the data feeding your CMDB is accurate, well modelled and maintained as the estate changes.
Technology
We use it as a trusted source of what you own and how it connects, reconciled into a CMDB your teams rely on.
ServiceNow
Story
ServiceNow can hold a strong CMDB, but relationships and classifications are only as good as the discovery and reconciliation behind them.
Ability to deliver
We tune ServiceNow Discovery and reconcile it with other sources, so the CMDB is accurate, complete and stays in step with the estate.
Technology
We use it to hold a reconciled, governed CMDB that change, incident and compliance can all rely on.
Lansweeper
Story
Asset tools add breadth, but their records still need validating and reconciling before they can be trusted.
Ability to deliver
We use Lansweeper to extend and validate asset coverage, then reconcile it against discovery and the CMDB so the inventory is one you can trust.
Technology
We use it to add and validate asset-level detail across IT, OT and cloud, reconciled into your trusted model.
uControl Core
Story
The hardest part of a trusted CMDB is reconciling many sources into one accurate model, and keeping it in step as the estate changes.
Ability to deliver
Where it helps, we bring our own accelerator to automate the reconciliation and service mapping, so the CMDB stays accurate without heavy manual effort.
Technology
We use uControl Core, our own platform, to reconcile every discovery source into one trusted model and sync accurate CIs, relationships and services to your CMDB and ITSM.
uControl Insight TekTrust
Story
Even a good CMDB drifts. Missing CIs, attribute drift, duplicates and broken relationships creep in, and proving the CMDB is accurate is hard.
Ability to deliver
We put continuous validation in place so you can trust the CMDB and prove it, with evidence for engineers and status for the board.
Technology
We use uControl Insight TekTrust, our own accelerator, to continuously validate your ServiceNow CMDB against BMC Helix Discovery, catching missing CIs, drift, duplicates and missing relationships. It is read-only and never writes back.
FAQ
Frequently asked questions
Talk to a member of the TekWurx team.
How can we measure CMDB data quality?
By agreeing relevant measures for completeness, accuracy, freshness, duplication, relationships and ownership, then monitoring the exceptions.
How do we choose an authoritative source?
It depends on the data. We assess the purpose, coverage and reliability of each source and define rules for resolving conflicts between them.
Can we improve trust without replacing our CMDB?
Often, yes. Improvements to data sources, integration, reconciliation and governance are frequently more valuable than a platform replacement.
How do we stop quality deteriorating again?
Through clear ownership, repeatable validation, exception handling and regular review of the measures you have agreed.
Ready when you are
Tell us about your estate and we'll show you what better looks like in practice.
See how we work
Our approach, our frameworks and the people who deliver.