Routine operations run on spreadsheets, email and individual knowledge. Work is slow, inconsistent and error-prone, and it does not scale as the estate grows.
Control
Operate and automate with confidence.
Control is where the work pays off. We help you automate the routine, act on change safely and run your estate with less effort, lower risk and predictable cost.
What it is
Lower the effort, cost and risk of running your estate.
Control means operating your estate with less manual effort, lower risk and predictable cost. It is where visibility, trusted data and traceability come together: automating the routine, acting on change safely, and freeing your teams from firefighting. We help you get there, and keep improving once you are.
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A workflow can be configured exactly as specified and still fail to deliver the result. We look beyond the configuration to what your users and the business actually need.
How we deliver
Automation is only safe when you understand the process first.
Automating a broken process just breaks it faster. We start with the process, then automate what should be.
Process before automation
We understand and improve the process first, so automation makes things more reliable, not just faster.
Automation with governance
We automate the operations that cost the most, with the controls that keep you in charge.
People who run operations
Our consultants have run the operations you run, so we know what to automate and what to leave to people.
Measured on outcomes
We judge success on effort, risk and cost removed, not on tools installed.
Control
Control: Common Challenges
From manual processes to rising cost and risk. Here is how we help you operate and automate with confidence, and how we use the tools to do it.
We look at the whole process before automating, remove the unnecessary steps, and automate what can safely be automated, so the result is more reliable, not just faster.
We use Resolve for cross-platform orchestration and the workflow capabilities within ServiceNow, built in live environments where we know what to automate and what to leave to people.
Teams spend their days on repetitive operational tasks, incident response and routine changes, with little time left to improve anything.
We identify the operations that cost the most and automate them with proper governance, so your teams get time back without losing control.
We use Resolve and ServiceNow to automate diagnosis, response and routine change, and baramundi to automate endpoint tasks such as deployment and patching.
The estate costs more than it should, through over-provisioning, duplicated tools, manual effort and avoidable incidents, but it is hard to see where the waste is.
We use the visibility and trusted data we have built to find the waste, and the automation and process work to remove it, with a business case you can act on.
We use your discovery, CMDB and automation platforms to surface cost and waste, and to automate the changes that reduce it.
Works across your stack
The platforms we make deliver.
We use the automation and operations platforms you run to take effort, cost and risk out of running your estate. Select a technology to see how we use it.
Resolve
Story
Automation promises a lot, but without understanding the process it can move risk around rather than remove it.
Ability to deliver
We automate the right operations with governance, built on an understanding of the process and the estate behind it.
Technology
We use it to orchestrate diagnose-and-fix workflows across infrastructure, cloud, network and ITSM.
ServiceNow
Story
Workflow and automation are powerful, but only when they fit the way your teams actually work.
Ability to deliver
We build workflows and automation around your processes, so routine work runs itself without surprises.
Technology
We use its workflow and automation to take routine operations and change off your teams.
baramundi
Story
Endpoints are a constant source of manual effort and risk, across deployment, patching and compliance.
Ability to deliver
We configure and run endpoint automation to your requirements, so devices stay current, secure and consistent.
Technology
We use it to automate deployment, patching and compliance across your devices.
uControl
Story
Manual operations and point fixes drift over time, and without governance, automation can add risk instead of removing it.
Ability to deliver
Where it adds value, we bring our own accelerator to automate routine operations with the controls and guardrails that keep change safe.
Technology
We use uControl, our own platform, to automate discovery, reconciliation and routine operations with governance built in, complementing the platforms you already run.
FAQ
Frequently asked questions
Talk to a member of the TekWurx team.
What does control mean beyond automation?
Clear ownership, effective ITSM processes, proportionate approvals, reliable information and evidence that services are being managed as intended.
Can you improve our processes without replacing the platform?
Yes. Process design, configuration, governance and adoption often offer real opportunities within the technology you already run.
Why do technically successful implementations sometimes disappoint?
Because configuration alone cannot resolve unclear responsibilities, impractical processes, poor data or low adoption. We address those operational factors alongside the technology.
How do we measure improvement?
Through measures relevant to the service and process, such as resolution times, rework, compliance, user experience, risk and effort.
Ready when you are
Tell us about your estate and we'll show you what better looks like in practice.
See how we work
Our approach, our frameworks and the people who deliver.