Generic config, low adoption
The platform was set up to a standard template rather than your processes, so it never quite fit and teams drifted back to old habits.
Platform Implementation
The tool is only half the job.
We configure the platforms you run around the way your teams actually work, so they deliver in reality, not just on the datasheet.
Why TekWurx
Implemented by people who have run it.
Any partner can install software. We configure it to best practice and to your environment, because our consultants have operated these platforms, not just deployed them. That is the difference between a tool that is switched on and one that your teams rely on every day.
What you achieve
A platform that fits, live on time.
Any partner can install software. Here is what you get when people who have run these platforms implement yours.
Built around your teams
Configured to best practice and to the way your people actually work, so adoption is high and the platform gets used, not worked around.
Delivered inside the window
Phased, low-risk delivery that hits licence-renewal and migration deadlines without disrupting live service.
Integrated from day one
Connected to your CMDB, ITSM and wider toolset so data flows and stays current across the estate.
Owned by you
The build documented and your team trained, so you run the platform with confidence from go-live.
Our process
How we implement.
A disciplined route from scope to a platform your teams own.
01
Scope and design
We agree the outcomes and design the implementation around your environment, processes and constraints.
02
Configure to best practice
We configure the platform to proven best practice and to the way your teams work, alongside your people, not in a black box.
03
Test and go-live
We test thoroughly and take you live with confidence, so go-live is an event you look forward to, not one you dread.
04
Embed and hand over
We document the build, train your team and support the transition, so you own and run the platform after we leave.
What we do
From licence to live.
Architecture and design
We design the right deployment for your estate, sized, secured and built to scale.
Configuration
We configure the platform to best practice and to your processes, so it fits the way you really work.
Integration
We connect the platform to your CMDB, ITSM and wider toolset, so your data flows and stays current.
Go-live and handover
We test, launch and transfer the knowledge, so your teams are confident from day one.
Common challenges
Where implementations go wrong, and how we get them right.
The situations we are brought in to handle, and how we deliver them.
Configured to how you work
We configure to proven best practice and to your real processes, keeping close to standard where it helps speed and avoiding the over-customisation that costs you later.
Across the platforms we run
We implement EasyVista, ServiceNow, HaloITSM and Jira, configured by consultants who have operated them, so the build reflects how the tool behaves in daily use.
Move platforms, fast, without disruption
A licence is ending and you need to migrate to a new platform within a fixed window, with no loss of service and no loss of data.
Phased delivery that hits the date
We deliver in phases, standing up a minimum viable service first so you can retire the old platform, then completing the rest, so the deadline is met and the risk stays low.
Migrations with the data intact
We align the CMDB and configuration before we move, the approach that migrated a council from ServiceNow to EasyVista in 120 days and a reserve bank's discovery in 40.
Islands of data
Platforms sit in silos, data is re-keyed by hand, and nothing gives you one current view across the estate.
We make the toolset work as one
We integrate the platform with your CMDB, ITSM and ITOM tooling so information flows automatically and stays current, with no manual re-keying.
Integration and automation
We connect platforms through their APIs and tools like Resolve and uControl, so your estate behaves like one system rather than many.
Technology and partners
Expert in the platforms you're implementing.
We implement and integrate the platforms most organisations run, including EasyVista, ServiceNow, HaloITSM and Jira for service management, and BMC Helix Discovery and Lansweeper for discovery and asset data. Because we also operate these platforms, we configure them to deliver, not just to pass a checklist.
Proof
120 daysServiceNow to EasyVista migration for a major council, inside the window
66%Cost efficiency delivered over three years
40 daysDiscovery migration completed for a reserve bank, CMDB intact
FAQ
Frequently asked questions
Talk to a member of the TekWurx team.
We have bought the platform. Why do we need help to implement it?
Buying the licence is the easy part. Configuring it to best practice and to the way your teams actually work, so it delivers in reality, is where implementations succeed or fail. That is what we bring.
Will the platform fit our processes, or will we have to change to fit it?
We design the implementation around your environment and processes, not an off-the-shelf template, and we involve your people throughout.
What happens at go-live? We cannot afford surprises.
We test thoroughly and plan a controlled go-live with clear acceptance criteria, so it is an event you look forward to rather than one you dread.
Will we be dependent on you afterwards?
No. We document the build, train your team and support the transition, so you own and run the platform after we leave.
Ready when you are
Tell us about your estate and we'll show you what better looks like in practice.
Explore our platforms
See every platform we make deliver.