Too many problems, no clear order
Every team has a priority, the backlog is long, and it is hard to know which change will move the needle. Doing a bit of everything spreads effort thin and proves nothing.
Consultancy & Advisory
Advice from people who have done the job.
Independent, experienced consultants who help you assess where you are, decide where to go, and build the case to get there.
Why TekWurx
Experience you can lean on.
Our people have held the roles your teams hold, across service management, operations, CMDB and discovery. That means advice that is practical, honest and vendor-agnostic. We tell you what we would do, not what we are paid to sell, and we have the scars and the successes to back it up.
What you achieve
Advice that turns into action.
Good advice is only worth it if it changes what happens next. Here is what our clients walk away with.
A clear place to start
A prioritised roadmap that sequences the work by value and risk, so the first move is obvious and the business case is already made.
Confidence to invest
The numbers and the narrative to secure funding, and the assurance that the direction is right before you commit budget.
The right platforms, for you
Vendor-agnostic recommendations based on fit and outcome, so you buy what you need and nothing you don't.
A plan your teams own
Decisions documented and understood, so the thinking stays with your people rather than leaving on a consultant's laptop.
Our process
How we advise.
A clear, repeatable path from question to confident decision.
01
Listen and discover
We start by understanding your estate, your teams and the outcome you are really after, not just the symptom in front of you.
02
Assess and benchmark
We measure where you are against best practice and your own goals, and surface the gaps, risks and quick wins.
03
Recommend and plan
We give you clear, prioritised recommendations and a realistic roadmap, with the business case and costs to support the decision.
04
Stay the course
We remain alongside you through the decisions and into delivery, so the advice turns into results, not a report on a shelf.
What we do
Where our advisory helps.
Strategy and roadmaps
We help you set direction and sequence the work, so every step moves you toward a trusted, well-run estate.
Maturity assessments
We benchmark your processes, data and tooling against best practice, and show you exactly where to focus.
Tooling selection
Vendor-agnostic advice on the right platforms for you, based on fit and outcome, never on what we are paid to push.
Business cases and ROI
We build the numbers and the narrative to secure investment and prove the value of the change.
Common challenges
Where teams get stuck, and how we help.
The questions organisations bring us most often, and the way we work through them.
We turn the noise into a sequence
We assess your estate, processes and pain points, benchmark them against best practice and your own goals, and hand you a prioritised roadmap. You start with the work that pays back first.
Measured, not guessed
We ground the assessment in recognised maturity frameworks and years of delivery across discovery, CMDB and ITSM, so the priorities are based on evidence, not opinion.
A platform that never fit
A previous purchase promised the world and never bedded in, leaving cost, frustration and a reluctance to change again.
Advice with no sales agenda
We are vendor-agnostic and carry no targets for any platform. We recommend what fits your outcome, your team and your budget, and if a simpler or cheaper path is better, we say so.
Assessed against what we actually deliver
Because we implement and run BMC, ServiceNow, EasyVista and HaloITSM, our recommendations reflect how these platforms behave in the real world, not a feature sheet.
Leadership won't fund a hunch
You know the change is needed, but without numbers and a clear story it stalls at the first budget conversation.
We build the case for you
We quantify the cost, risk and efficiency gains and frame them in language your board will back, so the investment becomes an easy yes.
Benchmarks from real projects
Our ROI models draw on outcomes we have delivered, from cost efficiencies to compliance, so the numbers hold up to scrutiny.
Technology and partners
Independent, and expert in the platforms you run.
We hold no allegiance to a single vendor, which is what makes our advice worth having. But we are deeply hands-on with the platforms most organisations run, from BMC Helix Discovery and ServiceNow to EasyVista, HaloITSM, Jira and Lansweeper, so when we recommend a direction we know exactly what it takes to deliver it.
“
We have used them several times to right problems that other partners created or couldn't solve, as well as solving our strategic challenges at-scale.
Peter Drake · Former Director of ESM, international stock exchange
FAQ
Frequently asked questions
Talk to a member of the TekWurx team.
We're not sure what to fix first. Can you help us prioritise?
Yes. We assess your estate, processes and pain points, benchmark against best practice and your goals, and give you a prioritised roadmap with the business case behind it. You get a clear order of work, not a long list.
How do we know your advice is not just steering us to a product?
We are vendor-agnostic and have no sales targets tied to any platform. We recommend what fits your outcome, and if a simpler or cheaper path is better, we say so.
Will we be left with a report we cannot act on?
No. We stay alongside you through the decisions and into delivery, so the advice turns into results rather than a document on a shelf.
Do you only work with large organisations?
No. We shape the engagement around your size, maturity and priorities. The approach is the same whether the challenge is large or tightly focused.
Ready when you are
Tell us about your estate and we'll show you what better looks like in practice.
See how we work
Our approach, our frameworks and the people who deliver.