ITSM Managed Service

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Enterprise IT Service Management Without the Complexity

Many organisations rely on their service desk to support employees and maintain operational continuity. However, building and maintaining a fully functional IT service management platform requires expertise, resources, and ongoing investment.

The TekWurx ITSM Managed Service removes this burden by delivering a fully managed ITSM platform powered by EasyVista Service Manager, hosted by EasyVista and operated by TekWurx. Organisations gain the benefits of enterprise-grade service management without the cost and complexity of managing the platform internally.

What the Service Includes

Our managed service provides a fully operational IT service management environment designed to deliver value quickly.

Key capabilities include:

Customised self-service portal

For users to report incidents and request services

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Core ITIL processes

Including Incident, Request, Problem, Change, Asset, and Knowledge Management

Configured workflows

Tailored to your organisation

Platform maintenance

Software updates, and support managed by TekWurx

Knowledge

Ongoing guidance and education to maximise service value

Proven Value of ITSM Managed Services

30%

Cost reduction

70%

Faster deployment

40%

Service desk productivity improvement

30%

Fewer service desk tickets

25%

Improved service quality

Why Organisations Choose the TekWurx ITSM Managed Service

Faster Time to Value

Our experienced team can deploy and configure your service desk environment in days rather than months, allowing you to begin delivering services quickly.

Access to ITSM Expertise

Customers benefit from over thirty years of IT service management implementation and operational experience.

Flexible and Scalable

Start with the processes you need today and expand as your organisation grows.

Predictable Costs

Simple subscription pricing per service desk user per month, with no charge for portal users.

Built for Organisations That Need ITSM, Without the Overhead

Many organisations want the benefits of a modern IT service management platform but lack the resources to design, implement, and manage one internally. TekWurx developed this managed service specifically to address that challenge.

By combining the EasyVista Service Manager platform with TekWurx operational expertise, organisations gain a powerful, flexible service management solution delivered as a managed service.

How We Support You

Our managed service team supports customers from initial onboarding through ongoing operations.

• Structured onboarding and platform configuration

• Continuous platform management and optimisation

• Monthly BAU support to enhance service value

• 24×7 operational support backed by EasyVista cloud operations

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Contact Us

Live Support

support@tekwurx.com

Customer Care

+44 (0) 203 883 4020

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By achieving this certification, TekWurx reinforces our commitment to providing secure and reliable services, giving our customers confidence in our ability to protect their data and support their business needs.