After two years and four unsuccessful attempts to migrate from BMC Discovery to ServiceNow Discovery with various partners, the customer was experiencing financial impacts from ongoing data issues, failed integrations, and a lack of discovered assets. Failing to exploit ServiceNow Discovery was effecting their ability to operate their ITSM efficiently, trust their CMDB and represented a potential compliance risk.
Low coverage: ServiceNow Discovery was finding only 7% of the expected assets.
The low coverage and current strategy meant it wasn’t possible to model business applications and services within ServiceNow Discovery.
Four previous partners had been unable to deliver a workable solution.
The customer had to retire BMC Discovery, which required rapid adoption of ServiceNow Discovery to avoid additional licence costs.
Consisting of thousands of servers, storage and network devices, applications, and databases spread across on-premises and cloud.
Discovered asset coverage jumped from 7% to 98%, providing near complete visibility.
Cloud integration with AWS and Azure assets were seamlessly integrated into the CMDB.
Business applications linked directly to infrastructure via tag-based mapping.
A comprehensive picture of all databases.
A newly enriched CMDB became a single source of truth, utilised by CI owners, ITSM processes, and asset lifecycle tools.
TekWurx oversaw the transfer of skills, knowledge, and expertise to the BAU teams for ongoing success.
“I have a high level of trust and respect for the TekWurx team. We have used them several times to resolve problems created by other partners, as well as to address our strategic challenges at scale.“
By retrieving a stalled ServiceNow Discovery program, Tekwurx stabilised the migration from BMC Discovery and transformed the CMDB into a strategic asset. Tekwurx are trusted asset discovery specialists, capable of handling complex environments and driving measurable outcomes.
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For more information about this case study, or to discuss creating trust in your ITSM platform, turning your CMDB into a viable strategic asset for your business, discovery, observability, automation and making your business ready for the adoption of AI, don’t hesitate to contact the TekWurx team today sales@tekwurx.com