Any Fintech or challenger bank grows on the premise of, move faster, innovate faster, and serve more customers, better.
While every bank is driven to scale, regulatory scrutiny continues to intensify, and the threat to security gets more sophisticated, the foundation (the technology) that once helped them move quickly can really start to slow them down.
The ability to operate efficiently, securely, and reliably is no longer simply an operational KPI it has become a strategic differentiator.
In 2026 any banking or financial services' IT Service Management (ITSM) capability, will not only be the evidence it’s maturity, it will likely be the variance between it's success and failure.
This creates risk, inefficiencies, and spiralling costs.
For UK challenger banks and fintechs operating in highly competitive, margin-sensitive markets, this gap represents both a threat and a significant opportunity.
Slow incident resolution, inaccurate configuration data, and fragmented service models don’t just create technical debt, they create a customer-facing risk.
High-performing banks now treat ITSM as a strategic enabler of customer experience, operational resilience, and cost optimisation. The banks winning market share today are those who:
TekWurx has seen this firsthand across our engagements with banks, payments providers, compliance platforms, fintechs, and digital lenders. When ITSM is mature, automated, and underpinned by a trustworthy CMDB, the entire organisation benefits, from cyber teams to product engineering, from the CFO to the CISO.
Challenger banks and fintechs face a paradox: they must reduce operational costs while simultaneously improving resilience and speed of delivery. Traditional ITSM models can’t keep up.
Platforms like ServiceNow, BMC Helix, and EasyVista provide powerful capabilities but only when banks extract full value from them. We routinely sees challenges such as:
When a bank enhances discovery, automates service mapping, and ensures accurate CMDB reconciliation, they realise:
In a cost-sensitive banking environment, these are material gains.
Cyber security threats in financial services continue to rise, with attackers increasingly exploiting misconfigurations, shadow systems, and unmonitored dependencies.
A lack of visibility into digital assets remains a top-five security risk for financial institutions. Gartner
Many challenger banks are born cloud-first and reliant on complex third-party ecosystems, so the threat surface expands rapidly.
This is where continuous, automated, multi-source discovery becomes essential.
Accurate discovery enables cyber teams to:
Without high-quality discovery feeding the CMDB, a bank’s security posture is based on assumption, not evidence.
TekWurx uControl strengthens cyber resilience by unifying discovery sources (BMC Discovery, ServiceNow Discovery, AWS, Azure, and more), reconciling conflicting data, and generating an authoritative, complete dataset.
Automation is not new. But automation done properly, aligned to service models, accurate configuration data, and reliable dependency maps, is the only means to actually transform fintech operations.
Banks that successfully embed ITSM automation see meaningful operational uplift:
For banks, this is especially powerful: automation enables lean teams to operate at enterprise scale without enterprise headcount.
In 2026, 60% of operational tasks in financial services will be automated, and organisations who fail to invest will experience
A measurable competitive disadvantage in speed, resilience, and cost-to-serve. Gartner
For banks, trust in the CMDB is everything. It underpins:
Yet most banks still struggle to maintain accuracy, and models go stale.
Instead of sending engineers to hunt for dependencies, TekWurx uControl automatically:
The result is a “single version of truth” that banking leaders can rely on.
TekWurx uControl compares data across discovery tools and CMDB sources, resolves conflicts, removes duplicates.
This creates:
A bank with accurate, automated service maps and reconciled data can innovate faster, operate more efficiently, and respond to incidents and regulatory demands with confidence.
TekWurx helps financial institutions modernise their ITSM foundations, automate service modelling, and unlock value from discovery tools and CMDB platforms. We bring a proven methodology and deep engineering capability across ServiceNow, BMC Discovery, EasyVista, AWS, Azure, and hybrid environments.
Banks choose TekWurx because we:
If the goal is better efficiency, lower cost, stronger compliance, and faster innovation TekWurx is the partner to get you there.